5 Best SaaS Knowledge Management Tools

Are you looking for the best SaaS knowledge management tools to structure your product documentation precisely? Building a product and using them could be an easy task for the founder and the team mates. But it will be hard for any newcomers testing your product. Show them some light by documenting your manual using any of the best SaaS knowledge management tools today. Elevate your user base with the structured product documentation for sure.


Zendesk is a customer service software provider that offers a customer service platform with features like live chat, ticketing, self-service options, and more.

Zendesk was founded by two Danish entrepreneurs Mikkel Svane and Morten Primdahl in 2007. They were both working at a Danish software company called Zend Technologies. The company name was derived from the word “zed”, which means “to know” in Hebrew.


Document360 is a knowledge management tool that provides a 360-degree view of all your company’s content. It enables you to find, manage, and share any document or file in your organization.

This is a comprehensive knowledge management solution for businesses that want to increase efficiency and productivity by getting rid of the paper trail.

Document360 is a SaaS tool that helps companies save time, reduce errors, and streamline processes.


Intercom is the best SaaS knowledge management tool. It helps in managing customer conversations and interactions.

Intercom is a customer communication platform that provides a suite of tools for marketing, sales and service teams to communicate with their customers. Intercom’s features include in-app chat, live chat, email marketing, CRM, webinars and more.

It was founded by Eoghan McCabe and Des Traynor in 2011. They both left their jobs as software engineers at Facebook to pursue Intercom full-time. At the time of writing this article, Intercom has over 50k paying customers across 150 countries worldwide including Slack and Shopify.


HubSpot is a global inbound marketing and sales platform that empowers businesses to attract visitors, convert leads, close customers, and deliver amazing customer experiences.

HubSpot has a number of features for marketers and sales reps. The HubSpot Sales Marketing Productivity Report found that the most popular features are Analytics (61% of respondents), Campaigns (61%), Lead Management (59%), Social Media Management (49%), Reporting & Dashboards (42%) and CRM Integration (41%).

The report also found that the top three challenges for marketers are: generating content ideas at scale, organizing their workflows, and managing their time. It’s no wonder why Hubspot is one of the best SaaS knowledge management tools available on the market.


Slab is a SaaS knowledge management tool that helps you organize your content.

Slab is a SaaS knowledge management tool that helps you organize your content. It can be used to manage any kind of content- from articles to videos and presentations. The main goal of the product is to help companies make their content searchable and accessible to all employees, regardless of where they are located.

The platform functions as both a knowledge base and an internal social network with tools for sharing, tagging, commenting and voting on the posts. There’s also an analytics module for measuring how often each article is accessed or shared in order to determine which topics are most relevant for the team or department.

You have reached the bottom of the 5 Best SaaS Knowledge Management Tools blog post. If you’ve got any interesting SaaS product that we missed here, just comment below.

Sathish Sundar
Sathish Sundar

Sathish is a SaaS Growth Hacker and a Professional Digital Marketer who loves unlocking the viral organic growth loop smartly. Affiliate Marketer when not at work.

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