Get to know how Freshcaller helps your business grow with this Freshcaller review blog post. Treat this as a free online call center for your project and organize the leads.
What is Freshcaller?
Freshcaller is a feature-rich online call center solution that offers competitive call rates and seamless integration with Freshdesk. With its comprehensive features and a user-friendly interface, Freshcaller empowers businesses to provide excellent customer support. It’s an ideal choice for organizations seeking a free online call center with advanced functionalities.
Freshcaller is an innovative online call center solution that offers competitive call rates and seamless integrations with other Freshworks products, such as Freshdesk. With its comprehensive features and a user-friendly interface, Freshcaller empowers businesses to provide excellent customer support. It’s a reliable choice for companies in need of a flexible and feature-rich online call center solution.
Growth – ₹1199
Pro – ₹3399
Enterprise – ₹5999
Growth – ₹ 999
Pro – ₹ 2799
Enterprise – ₹ 4999
Freshcaller Features – Upgraded
- Cloud-Based Phone System: Set up a virtual phone system with features like call routing, call forwarding, and voicemail, allowing for professional and efficient communication.
- Call Center Management: Manage incoming and outgoing calls, track call metrics, and monitor agent performance through a centralized dashboard.
- Interactive Voice Response (IVR): Automate call routing and provide self-service options to callers through customizable IVR menus.
- Call Recording and Analytics: Record and analyze calls for quality assurance, training, and compliance purposes, gaining insights into customer interactions.
- Integrations: Integrate with CRM systems, helpdesk software, and other business tools for seamless workflow and customer information management.
- Create a Freshcaller account on their website.
- Set up your phone system by configuring call routing and IVR menus.
- Purchase and assign phone numbers to your agents or departments.
- Install the Freshcaller mobile app or desktop application.
- Start making and receiving calls using Freshcaller’s intuitive interface.
- Access call logs, recordings, and analytics for better insights.
- Collaborate with teammates using features like call transfers and conferencing.
- Microsoft Teams
- Google Workspace
Does Freshcaller offer a free trial?
Freshworks offers free trials for all of their customer engagement and support software products, including Freshcaller (cloud-based phone system), Freshchat (customer messaging software), Freshdesk (customer support software), Freshservice (IT service management software), Freshteam (applicant tracking system), and Freshworks CRM. The specific duration of the trials may vary, so it is recommended to visit their website or contact their sales team for more information.
What is Freshcaller?
Freshcaller is a cloud-based call center and customer support software. It enables businesses to set up and manage their call center operations, handle customer inquiries, and provide support via phone calls.
Can I customize the IVR (Interactive Voice Response) system in Freshcaller?
Yes, Freshcaller allows you to customize your IVR system to create personalized and interactive voice menus for your callers. You can set up custom greetings, menu options, and call routing based on your specific business needs.
Does Freshcaller support call recording?
Yes, Freshcaller provides call recording functionality. You can record incoming and outgoing calls to review conversations for quality assurance, training purposes, or compliance requirements.